FAQ's

We're here to answer any questions you have.

FREQUENTLY ASKED QUESTIONS

Still have questions about our Kwolity e-bikes?

Read our commonly asked questions below or reach out directly should you have something more specific to ask us, we’re happy to help!

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Each day, more and more Australians and leave their car keys behind and set out to work by e-bike.  And with an ever-expanding national network of safe and scenic cycle paths, it’s easy to see why.

PAS, or pedal assist system, is an operating mode on an electric bike which uses a motor to assist your pedalling, enabling a less strenuous ride. There are 5 levels of pedal assistance from the motor, each one assisting you to a different degree. The motor can be activated by pressing the lower key on the SW900 display, and it will provide starting power up to 4 kph. Upon activation, pedalling will be motor assisted

Yes, the KWOLITY e-bike has a ‘No Assistance’ mode which enables it to operate as a normal pedal tricycle. If you’d like to use this mode, simply do not press the power button before riding your e-bike. This mode is useful if you’re using your bike for exercise purposes. When you feel you’ve done enough exercise, or if you encounter a hill which is too difficult to climb alone, pedal assistance is only a button press away. Simply press the power button to activate it once again. 

A  KWOLITY e-bike can be purchased, rented or leased.

If you’re interested in buying a KWOLITY e-bike, they start at $2650 plus delivery. You have the option of paying this outright or in four instalments. 

You can rent a KWOLITY e-bike for $150 per month. The minimum rental period is 6 months, paid upfront, including $75 delivery fee. 

We also offer flexible leasing options to suit the payment duration that suits you best. Low interest, high excitement – nothing matters to us more than you falling in love with your Kwolity commuting experience. For example, leasing a Kwolity Bathurst bike over 2 years will see you spend just 10% in interest – equating to $125 per month or $4.17 per day. Consider a cup of coffee in Sydney costs $4.50 (if you’re lucky!) and things really start to be put into perspective!

You may find cheaper e-bikes on the market but, as the saying goes, “you get what you pay for”. We’re confident that the KWOLITY e-bike is easily the best among e-bikes in a similar price range, thanks to the quality of its components, its long-term durability, and its vast array of useful and outstanding features.

A puncture to the tyre of your e-bike can be repaired in much the same way as an ordinary bike tyre, using a standard puncture repair kit.  Further details are provided in the user guide supplied with every KWOLITY e-bike.

The Kwolity range of E Bikes have 7 gears. One paddle lever on the front right of the handlebars will take you down through the 7 gears, whilst the paddle lever at the back will take the rider up through the gears. Easy to use and changes gears with ease.

It’s best to recharge the battery after each use as this keeps the battery fully charged and ready for the next outing. The battery of your e-bike does not have to be empty to accept charge. Charging your e-bike is simple: Just plug the charger into the terminal, just under the saddle, then connect the unit to a domestic power supply. Remove the charger when fully charged. Whilst the charger is a smart charger, in that it will stop charging when it considers the battery is fully charged, it is prudent to disconnect as soon as fully charged.

The Kwolity E Bikes come with PAS (pedal assist system) that assists the rider to easily move down the road ahead. It has a feature to assist you when getting started. By holding the lower button on the SW900 panel, the motor will kick in and assist the rider to get that initial movement. It is limited to about 4 kph but can be useful to get started from a stopped position.

Basically it doesn’t. Keep the chain clean with sufficient oil. The only complication is if the back wheel tyre needs a new tube, the rider will have to remove the wheel. The motor in the back wheel hub and the gears attached to the axle makes this more complicated. We suggest that it be done by a bike mechanic. See this YouTube video for more information. 

Payment can be made via direct deposit, PayPal, credit card or AMEX. We are pleased to provide a range of flexible finance options to our approved customers.

 

Want to try one out before committing to a new chapter of stress-free commuting? Check out our [bike rental options].

Or how about leasing your new Kwolity e-bike? A 2-year lease will incur just 10% in interest – that’s $125 per month or $4.17 per day. Consider a cup of coffee in Sydney costs $4.50 (if you’re lucky!) and things really start to be put into perspective!

No matter your situation, our sales team is ready and waiting to find the financing approach that gets you out and about on your new Kwolity commuter e-bike. Just ring 0407 106 524 and see what we can do for you!

Haven’t found the answer to your question? No worries, contact our expert team who will address any questions you have.

BUT WHY CHOOSE US?

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From over 500 bike brands and 2,500 models, Kwolity stands tall. Our e-bikes are more than just machines – they’re a lifestyle!

Simplify your choice with our 2 standout models:
  • The Fremantle with its luxury comfort
  • All-terrain confidence of our powerful Bathurst

All Kwolity e-bikes come with our 5-star, 2-year warranty and you can count on our mobile bike mechanic partners and Homebush warehouse for total service peace of mind.

Kwolity e-bikes are fully compliant with Australian road regulations, and loaded with features for comfortable, confident daily commuting.

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Our e-bikes are delivered ready to ride, Complete with a FREE commuting package including:

We offer financing options, easy payments and bike rental options, too!

Is it time for you to swap traffic jams for daily adventures?

Stress-free, eco-friendly and triumphant

Stop stressing and start weaving dreamily down the bike lanes that show your city at its finest.

Set the rhythm to your ride and Commute with Kwolity for your best quality of life.

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